Refund policy

Return Policy

Last Updated: 10/31/25

At Longhorn Defense, we stand behind the quality of our gear. Our goal is to make sure you’re fully satisfied with your purchase, but we also have to keep things fair and sanitary for all customers.

Damaged or Defective Items

At Longhorn Defense, we stand behind the quality of our products and want every order to arrive exactly as it should. While damage or manufacturing defects are uncommon, we understand that issues can occasionally happen during production, handling, or transit, and when they do, we’re committed to making it right.

If your item arrives damaged, defective, or with a verified manufacturing issue, please contact our Customer Support Team.

To help us resolve the issue as quickly as possible, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos and/or video showing the damage or defect

  • Photos of the packaging when the issue may have occurred during shipping

Once submitted, our team will review your claim and determine the appropriate resolution. Depending on the circumstances, this may include a replacement, replacement component, exchange, or another appropriate remedy.

Please do not discard, modify, repair, or continue using a damaged or defective item while your claim is being reviewed, as we may need additional photos or information to verify the issue.

Our Commitment to You

We take product quality seriously. If something genuinely arrived damaged or defective, we want to know about it, and we want the opportunity to fix it.

Claims must be reported within the 5-day inspection period following confirmed delivery so that we can accurately document and address issues associated with the order.

Something arrived wrong? Contact us. Give us the opportunity to make it right.

Batch Orders (Preorders – Ship at Future Date)

Batch orders and preorder items are products that are sold in advance and shipped within the time window listed on the product page. These items are typically made-to-order and offered at a significant discount.

Because these products are produced and allocated specifically based on order volume:

  • Orders cannot be canceled after 6 hours from the time of purchase.

  • After 6 hours, your order enters processing and materials/work allocation begins.

  • All batch/preorder sales are final.

  • No refunds, returns, or exchanges will be accepted on these items.

Please review all product details before ordering. Shipping timeframes shown on each product page are estimates based on typical delivery times. Most orders arrive within the stated timeframe; however, carrier delays, severe weather, wildfires, natural disasters, or other circumstances outside our control may occasionally cause delays.

 

15-Day Return Policy

At Longhorn Defense, we want you to feel confident in your purchase. Because many of our products are tactical, concealed-carry, or firearm-related accessories, we maintain a 15-day return period from the date your order is confirmed as delivered.

We believe 15 days provides a reasonable amount of time to receive, inspect, and determine whether a product is the right fit for you. Due to the nature of tactical and firearm-related equipment, product condition, handling, safety, and quality control are especially important. If something isn't right for your setup, we encourage you to contact us promptly rather than waiting several weeks after delivery.

To remain within our standard return period, you must contact us or initiate your return within 15 days of confirmed delivery. Your return does not have to arrive back to us within those 15 days. As long as you contacted us within the return window, we'll continue working with you through the applicable return process.

Missed the 15-Day Window?

We understand that life happens. If you miss the 15-day period because of travel, work, family obligations, or another circumstance, you're still welcome to contact us. While returns requested after 15 days are not guaranteed, we may review individual situations and determine whether we're able to make an exception.

Our goal is to maintain a return process that's fair to our customers while protecting the safety, condition, and integrity of the products we sell.

If you believe you may need to return your order, the best thing you can do is simple: contact us within 15 days of delivery and give our team the opportunity to help. Additional return eligibility, condition requirements, exclusions, and refund terms are outlined below.

Shipping fees are non-refundable.
Original shipping charges are not refundable under any circumstances, including order cancellations, returns, refused deliveries, or packages lost or delayed in transit. Shipping costs are paid to the carrier (USPS/UPS/FedEx Ex..) and are not recoverable once your order has been shipped.

If the product has been opened, used, or shows signs of wear, it cannot be returned or refunded. This includes items that have been carried, loaded, or otherwise tested in any way.

Non-Returnable / Final Sale Items

 All bore sighter sales are final as we cannot take them back, as we ship them out due to security reasons.  If anything is ever on a final sale or non-refundable it will be labeled on the product page

Return Review Process

To initiate a return, email our team at support@longhorndefenseteam.com
 with your order number and a brief explanation. Once approved, you’ll receive return instructions.

If additional information is requested to determine return eligibility, customers must respond within 7 days. If we do not receive a response within this timeframe, the return request may be denied or closed.

You are responsible for return shipping costs.

We recommend using a trackable shipping service,  we’re not responsible for lost or damaged return packages.

Once your return request has been approved, a prepaid return shipping label will be sent to the email address associated with your order.

Once your return is delivered to our facility, please allow 3–7 business days for our team to receive, inspect, and process your return. Due to the volume of returns we receive, refunds cannot always be issued immediately upon delivery.

By placing an order with us, you agree to our Return & Refund Policy, including this processing timeframe. We kindly ask that you allow the full 3–7 business-day processing period before initiating a payment dispute or chargeback regarding a pending refund. A chargeback submitted while your return is still within our stated processing timeframe may be disputed with your financial institution using the applicable return and tracking documentation.

 

Once your refund has been processed, it may take 1–6 business days for the funds to appear in your account, depending on your bank or payment provider. Please note that weekends and holidays may extend this processing time.

Firearm-Tested & Safety Equipment Returns

We accept returns within 15 days of delivery. To be eligible for a return, your item must: Be unused, unopened, and in the same condition that you received it. Be in the original packaging with all included accessories or tags. 

For the safety of our customers and staff, products that have been used, tested, or drawn with a firearm are not eligible for return or exchange.

Once a bag or other tactical product has been used with a firearm or personal safety equipment, we can no longer verify that it is in brand-new, unused condition. Because of this, we are unable to safely resell these products to another customer.

This policy is not unique to Longhorn Defense. Similar restrictions are common throughout the tactical industry, where products intended for firearm or personal safety use are often non-returnable once they have been used or tested.

Our team also has a responsibility to maintain a safe work environment. Unfortunately, returned tactical products have the potential to contain items or conditions that could pose a safety risk to our staff. For that reason, any product that has been used with a firearm or other personal safety equipment will not be accepted for return.

We encourage customers to carefully review product descriptions, sizing, compatibility, and our return policy before using their product. If you have any questions before making a purchase, our team is always happy to help.